At Smiling Surprise, we want our customers to feel confident when placing an order. Please read our returns and refund policy carefully before making a purchase.

Return Eligibility

You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be:

• Unused
• In original condition
• Not damaged by the customer
  

Products that show signs of use, damage, or tampering caused by the customer are not eligible for return.

Personalized Items

Please note that personalized items are non returnable. This is because these items are prepared specifically for each customer. Only non-personalized items can be returned under this policy.

Return Process

To initiate a return, please contact our customer support with your order details. Once your return request is approved, you will receive instructions on how to send the product back.

Customers are responsible for return shipping unless the return is due to an error from our side.

Inspection and Refunds

Once we receive the returned package, each item will be carefully inspected.
Refunds are issued only after the inspection is completed and the items are confirmed to be in acceptable condition.

If the return is approved, the refund will be processed to the original payment method. Please allow some time for the refund to reflect in your account, depending on your payment provider.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within a reasonable time after delivery and provide clear photos. We will review the issue and work toward a suitable solution.

Final Note

Smiling Surprise is a small business, and every return is handled carefully and fairly. We appreciate your understanding and cooperation in following this policy.